Update #5

Last Friday (October 22, 2010) we attended an IS Seminar which was conducted by groups of students from Catch 2T11 and 2T12. Over-all, the seminar was really helpful for us especially for creating/conducting our proposals in the near future. We have also learned a lot of tips from them, like tips on how to be more productive as a group and how to properly divide the tasks to each member of the group.

Besides the IS Seminar that we have attended, we are also on the process of researching and making our group report.

PONCE, Pauleen

Update #4

We are already done with the research paper. We did our best in our research paper in terms of the software and processes. 

Our paper's introduction states:

            "In our project, we are assigned to a particular coverage of processes shich is Education Delivery-Educational Support Services. So we focused on the processes that will best help our project. These processes are Course Scheduling, Enrollment, Dropping of Courses, Applying for Special Classes, Shifting, Applying for Leave of Absence(LOA), Library Services, Reservation of Equipment, and Transferees."

As you see, we tried our best to be able to gather information. We got the information from the heads of the IT department in CEU and Asia Pacific College. We all went there and interviewed them regarding their processes and softwares.It was unfortunate that we weren't able to conduct an interview in Manila Doctors College, but we interviewed a student there and we researched on their site regarding the processes.

We will then research on our presentation on November 10, 2010, so that we will be prepared and we will be able to give enough information to the class regarding our topic :RESEARCH, COMMUNITY SERVICE. AND STUDENT SERVICES.

This weekend, we will already start the research and also the first part of our project.

by Bernard Tan

Update #3

Our group already researched about the schools. This morning, we were able to  make Ms.Jane sign a "letter of request for interview" ro be given to the other school tomorrow morning. We just hope that we will are able to successful schedule our interview with the school. But, to be sure, we will be emailing th schools now, so that if there's a chance, we will be able to know ahead.We also studied for our project, and know which educational processes and software we should be working on. We addressed our "letter of request for interview" to the IT department of the school so we can be able to also identify the information systems.

Our letter states: 

To Information Technology Department of Asia Pacific College,

Greetings!

            We are BS Computer Science with specialization in Instructional Systems Technology Sophomores in De La Salle University and we would very much appreciate being able to meet on afternoon of October 18, 2010, Monday, to discuss about the Information Systems and Processes of your school.

            In our course EDUPROC(Educational Processes), the objective is that we get to learn concepts about business and educational processes. We were tasked to do a research paper about schools that use information systems to support their educational processes and provide a detailed description of the schools’ processes and systems with emphasis on how the information systems are used. We would really be grateful if you can a lot a short period of time to for us. We prepared a questionnaire so that it would be as brief as possible, so that we wouldn’t be taking sp much pf your time.

Thank you for your time and we that you would consider our request. God bless!

by Thomas Caja

 Comment on the "Pottermania Strains the Supply" by Julia King

Information Technology is reshaping the business processesof publishers, booksellers, and delivery companies in such a way that it is alot easier when IT is in the picture. Like what the article said, upon releasing another book from the Harry Potter series, it set a wild fire of customers wanting to get a copy of that book. It is very evident that it is easier because when the publisher posted that there is a new book, people started going to Amazon to do all the transactions there. IT is of great help to booksellers and delivery companies because all of the transactions are being done electronically or online. It would be of less hassle for both parties. The only draw back is that that wild fire of customers caused both companies stress because of the mass of people ordering and wanting that book all at the same time, but it was also a good thing because the income of both parties would just keep on flowing.

 Thomas Rogenric M. Caja Jr.

1. Supply Chain Management

    My way of understanding supply chain management is that it is the management of a network that is interconnected with businesses. Or, it is also the management of assets and relationships that transforms a customer's product from raw to a finished product.

2. Customer Chain Management

    Customer chain management, from what i understood, is the management of a network that is interconnected with customers. It is the management of people or customers that help the business stay alive. These customer chains are the ones that help the business running, and also help improve the business.

3. E- Commerce

    E-Commerce from what i understood is somewhat like E-Learning, where in E-Learning you learn stuff electronically. While in E-Commerce you market things electronically. One example of E-Commerce is Ebay, where in you do all transactions online or electronically.

4. Enterprise Resource Planning

    Also known as ERP, for me is an integration of business management practices and modern technology. This basically is the core of businesses, which manages and maintains the flow of information in and out of businesses and also other things connected with the business .

Online excercise on Business Processes

Maria Luisa Baarde S22

Supply chain management-It is the management and systematic coordination of businesses involved and part of the supply chain. It enables the businesses to work together efficiently using business processes, with the purpose of improing the performance of every businesses involved in order to achiever customer satisfaction and to give quality products and services.

Customer relationship management - It's main focus is the customers. It's main goal is to gain customers, attract customers, and win the hearts of the customers. It is the strategy of a company on how they will assist and interact with their customers. It's challenge is to keep their customers satisfied.

E-commerce- it is Electronic commerce, which basically just means electronic transactions. Ebay,amazon, and other websites that allows the customers to buy and sell products or services through the internet or any other electronic sources.

Enterprise resource planning-Is a system in a business that basically manages the over-all resources within the company. It maintains and manages the flow of information through out business processes and other business functions. It also manages the outside stakeholders. It is a computer system with a centralized database that unites business operations and make an organized enterprise environment.

ANSWERS:

PONCE, Pauleen S.

1. Supply Chain Management - upon hearing this term, the first thing that came into my mind is "supplier". Based on our definition of supplier, they are the ones responsible for furnishing the output according to the requirements of the process owner. So supply chain management would be managing the raw materials as well as the money that they will be needing in order to provide a quality work for their customers.

2. Customer Relationship Management - customer relationship management is all about establishing a good connection with your customers. Since communication plays a major role in establishing a good relationship, business owners must provide a good way for the customers to communicate with them, for this is a good way for customers to provide them with their feedback.

3. e-Commerce - doing your business transactions over the Internet (online), like buying or selling of goods, online banking and many more.

4.  ERP - it is a system that helps an organization to completely monitor and manage their business processes starting from the planning stage up to the distribution stage.

Tan, Bernard S22

Supply chain management- is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers.

Customer relationship management- is a broad term that covers the management of all aspects of a company's interaction with customers, as well as the capture, storage and analysis of customer information

E-commerce- is the buying and selling of goods and services on the Internet, especially the World Wide Web.

ERP- Enterprise resource planning (ERP) is the industry term used to describe a broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business.

Update #2

We are now currently planning our time line in making all the requirements for EDUPROC. We want to be as productive with our time as possible so we are planning ahead. We are planning to take interviews and surveys as a mode of getting information. But for that to be successful we should be able to plan ahead and create questions and permissions to set up appointments.

So we now are currently focused on the research paper that will be submitted on October 20. We are still on the process of researching on the schools we chose. For example, we want to interview the library personnel of CEU regarding the process of borrowing books, since tehy provide contact details of the staff in their site, it will be easier for us to get the neccesary information for our research paper.

By doing this research paper, it will be easier for us to benchmark for our project. If there are good processes from the schools we chose that we can use it will be very helpful for our project. Although now the concept of the project is not that concise yet, we are slowly getting there and slowly forming the concept we intend for our project.

I will be creating a file in the google docs so that we will be able to compile our researches and see the researches of our other teams as well. So we all can see how the research is coming up and we can all be knowledgeable of the content.

WHAT WE WILL NOT DO IN DOING OUR RESEARCH PAPER:D

by Luisa Baarde

Update #1

In the database part of our EDUPROC yahoo groups

Topic(Presentation): Student Services, Research, and Community Service

Date of Presentation: October 27 but will be move to November 3

Project: Education Delivery – Education Support Services

Research paper: 

1. Centro Eskolar University

http://www.ceu.edu.ph/

2. Manila Doctors College

http://www.mdc.edu.ph/

3. Asia Pacific College

http://www.apc.edu.ph/

Right now we already passed the confidentiality agreement to be able to get the CCS processes. We are now starting to research on the processes of the schools we chose. We will find processes that will be beneficial for our project. We want to use MS powerpoint and also a video presentation that will be helpful to understand the process assigned to us. We currently are on our research stage and also looking for video clips that we can compile to make a good presentation. 

As soon as we get the CCS processes we will start the project planning. :)

by Pauleen Ponce

Seminar on Total Quality Management

Bernard Tan S22

I had the best time listening to Mr. Molano's talk today. This was probably the first time i had dedicated my full attention in a seminar. His definition of what quality really meant gave me a whole new perspective about quality. My understanding of quality is that it is effective and efficient. The presentation was well thought out, leaving no contradicting statements and fully supporting each idea. I was hit by amazement as he puts humor into the monotonous reality. This fun factor of his talk made it more captivating to the audience of young learners, his strategy of mixing a dash of laughter can truly catch one's attention and involuntarily makes them absorbent as a sponge. By effectively "hooking up" the students with his jokes, most of the key points was fully grasped and not a minute was wasted by mere chatter. I definitely would like to hear him talk again in the near future because he himself is a great example of a quality speaker. This talk served to me as a refresher to wake up and start being productive and maintain it until i reach my goal of becoming a CS-IST graduate. :)

Seminar on Total Quality Management

PONCE, Pauleen S. ☺

Mr. Molano's seminar about Total Quality Management was excellent. The power point presentation was well-prepared and the way he discussed things was really good and was organized. He also knows how to get the attention of his audience and knows how to keep them listening. By the end of this seminar, I have learned a lot of things from him which would serve as a motivation for me (as a CCS-IST student) and which I would apply on my career as a future IST Professional. From this seminar, I have learned that QUALITY is NOT only just about the output of all our hard works, but it also deals with how we have done it. For quality is doing something right using the RIGHT WAY. And total quality on the other hand is all about going beyond the expectations.

As a future IST Professional, I could say that for every project or task that we will be doing in the near future, we should always remember that we should not stop on what we have accomplished because there is always something better that we could do and that we should always keep in mind -- TOTAL QUALITY-- for every task that  we will be doing in order to satisfy ourselves and to satisfy other people. 

 

Total Quality Management Seminar Feedback

Thomas Caja

I attended a seminar this morning about Total Quality Management, which was led by Mr. Molano. At first I was lazy to attend that seminar because I am not used to waking up early on a friday morning. But when I came into the room and the speaker started talking and teaching, my mood changed. Mr. Molano for me is an excellent speaker. Why? Because when he talks, there are no dragging parts in his talk. Also, he can keep the audience's attention until the end of his seminar. He is very good in teaching the subject, and he really knows what he is talking about. He is interesting too because he can fit humor into his teachings. His humor makes
the audience become more attentive to what he is teaching, at the same time helping us understand more about the subject.
  
     In his talk, i was able to understand what true quality means, what it takes to get true quality, and the effects of attaining total quality in our lives and in everything we do.