Tuesday, October 12, 2010

Tan, Bernard S22

Supply chain management- is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers.

Customer relationship management- is a broad term that covers the management of all aspects of a company's interaction with customers, as well as the capture, storage and analysis of customer information

E-commerce- is the buying and selling of goods and services on the Internet, especially the World Wide Web.

ERP- Enterprise resource planning (ERP) is the industry term used to describe a broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business.

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